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Technical Account Manager (Senior)

Bern - BE - 3008

Technical Account Manager (Senior)

To extend our growing team in Bern we are recruiting a Senior Business Analyst to support our customers.

- Collect, analyse business requirements and elaborate detailed functional specifications and designs.
- Evaluate project costs, define deliverables and deadlines, and prepare offers (financial and plan) to the Technical Accounts.
- Maintain the CRM system database for all Technical Accounts under its supervision.
- Manage the projects (software development) with the designated operators and take corrective measures and/or update the plan when necessary.
- Monitor the quality of the projects (conformity of deliverables with expectations from the requesting Technical Account and quality of the deliverables)
- Work together with software development-, test- & technical writing team for setting-up software development projects, in collaboration with the Project Management Office (PMO).
- Present the Mail Products and Services portfolio of our customer and promote them among clients (participation in regional events when required).
- Cooperate with team members for the management of 2nd level support.
- Liaise with development or network team when needed (3rd level support).
- Collect and/or log change requests, assess and assign priorities.

Your experiences:
- First-level university degree in Computer Science, Engineering, or related fields.
- Min. 5 years of experience in business analysis for software development transforming and creating requirements into functional designs.
- Knowledge of managing a portfolio of Technical Accounts in an international environment.
- Knowledge of managing a portfolio of software products (designs and release plans) would be an asset.
- Proven Project management skills and experience in the postal/customs sector are a must.
- Capacity to acquire quickly a strong functional knowledge on large software applications and a significant product line.

Other competencies:
- Good presentation, negotiation & communication skills
- Ability to speak to technical and non-technical people
- Adaptability: capacity to accept changes in priorities/scope for the projects
- Excellent interpersonal skills
- Fluent in English and Arabic is a must have, French a plus
Visit : 32
Stellenangebot Details
Arbeitsort 3006 Bern
Fachbereiche DienstleistungenInformatik, Computer, TelcoPräzisions-, Hochtechnologien
Organisationsbereiche Ausführung, ProduktionMarketing, Verkauf
Funktionen FachverantwortungFührungsfunktion
Arbeitspensum 100%
Stellenantritt 06.11.2018

Bachmann Guido
Kalcheggweg 20a
3006 Bern


Bachmann Guido
+41 31 350 00 80

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