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Senior Guest Experience Manager

Zürich - ZH - 8044

Senior Guest Experience Manager

In order to support the Tournaments & Events Division, FIFA is seeking an accurate and service-oriented

Senior Guest Experience Manager
(maternity cover until March/April 2019)

Your duties
• Delivering a customised, memorable and unique VVIP and VIP experience for our guests at FIFA events
• Monitoring bookings (programme attendance, ticket availability and distribution, transport, etc.)
• Overseeing guest journeys and the resolution of guest concerns
• Responsibility for the general staffing plan and the training of people on site
• Defining processes, service levels, parameters and requirements in relation to concepts, timelines, policies, responsibilities and operational workflows
• Definition of communication flows, internally and externally
• Assisting the LOC or any similar entity with their concepts and monitoring the implementation and operation
• Acting as the main interface on accreditation matters for FIFA to the LOC or similar entities
• Ensuring the transfer of knowledge in the area of responsibility
• Continuously improving concepts

Our requirements
• Three years’ experience in the planning and delivery of major events
• Five years’ experience in hospitality and guest experience
• Ability to convert planning into operational processes
• Fluency in English, additional languages a plus
• Flexibility to support all levels (administration, operation or concept) and in changing and sometimes challenging environments (working hours, stress levels, support)
• Persistent, sense of initiative with good planning skills
• Analytical skills and attention to detail
• Ability to prioritise a diversified workload and to work in a multi-cultural environment
• Willingness to travel occasionally

You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please visit our FIFA career website and submit your online application in English (motivation letter, CV, diplomas and reference letters).

Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zurich, Switzerland

Only direct applications via our applicant tracking system will be considered (no agencies or applications via email/post please).
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Stellenangebot Details
Arbeitsort 8044 Zürich
Fachbereiche DienstleistungenFreizeit, Kultur, Sport, ReisenGesundheits-, SozialwesenHandelTransport, Verkehr
Funktionen Führungsfunktion
Arbeitspensum 100%
Stellenantritt 05.11.2018

Castellano Jessica
FIFA-Strasse 20
8044 Zürich


Castellano Jessica
+41 43 222 79 53

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