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IT Supporter (m/w)

Bern - BE - 3008

IT Supporter (m/w)

At Ericsson, our vision is Networked Society where every person and every industry is empowered to reach their full potential. Our strategy to achieve it is founded on three pillars: Mobility; Broadband; and Cloud. Ericsson will do with Cloud what we have so well achieved with Mobility: a globally-scaled infrastructure roll-out play.

The ambition is high. That is why we are seeking ambitious and experienced individuals to accelerate the momentum in our region, which is made up of 16 countries and includes the following: Switzerland, UK, Ireland, Germany, Netherlands, Belgium, Luxembourg, Austria, Poland, Hungary, Slovakia, Slovenia, Croatia and Czech Republic.

IT Supporter (REF.: 275421)

For our Ericsson site in Bern, we are looking for an experienced IT Professional to provide on-site first line user support for custom IT and remote access solutions. Your scope of work includes PC and printer support of hard- and software, error analysis, basic network trouble shooting, documentation and reporting.


Non-standardized end user support for PC installations, repairs, moves, changes for hard- and software
First line printer support
Error analysis in a customer specific IT environment
Solution of requests and demands based on electronic ticket system
Installation, software service and roll-out of new clients based on software distribution system
Support of local moves and hardware rollouts
Support of customer specific applications and mobile solutions (IOS, Android)
Administration, configuration and maintenance of customer specific remote access solution
First line (user) support of remote access solution
Interface to 2nd line support organizations
Documentation and reporting

Key Qualifications:

At least 3 years’ experience in onsite support according to ITIL framework
Windows 10, Office 365 and other Microsoft Products
Basic IT networks operation and maintenance
Basic IT network security
Configuration of switches and routers
Basic project management knowledge
Customer orientated
Open minded, willing to communicate and go the extra mile
Language: fluent in English

Ericsson offers you

An international working environment with cooperative teams
An exciting learning environment with a fast learning curve as well as
Access to state-of-art technology tools

Place of work

Berne, Switzerland


At Ericsson, our vision is Networked Society where every person and every industry is empowered to reach their full potential. Please send your English CV via the Ericsson Jobsite at www.ericsson.com/careers or to Sandra sandra.slowik@ericsson.com. We look forward to meeting you!
Visit : 71
Stellenangebot Details
Arbeitsort 3008 Bern
Fachbereiche DienstleistungenHandelInformatik, Computer, TelcoSchutz, Sicherheit, RettungInformatik, Computer, Telco
Organisationsbereiche Ausführung, ProduktionIT
Arbeitspensum 100%
Stellenantritt 07.03.2019
Ericsson AG

Slowik Sandra
Schanzenstrasse 4b
3008 Bern


Slowik Sandra

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