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Customer Service Representative

Schaffhausen - SH - 8207

Customer Service Representative

For our Customer Service Team we are looking for two Customer Service Representatives with good communication and multilingual skills. The Customer Service Team is managing all customer orders.

The Customer Service Representatives work closely with our customers, sales managers, planners, production sites and transport companies. The job requires working with different customers in different countries and to be able to provide solutions promptly in a dynamic environment. You will work in an international environment and will report directly to the Demand Chain Manager.

• Accept orders within pricing limits, and check product and transport availability.
• Plan delivery dates within contracted period, taking into account product availability and priority of previously accepted orders.
• Select most efficient means of transport, and arrange transport within service level agreement terms.
• Suggest alternatives to sales management in case customer priorities, product availability or transport availability have changed.
• Ensure timely availability of documents required for transport or customs.
• Provide customer with samples if requested.
• Investigate and resolve logistic complaints (within competencies).
• Suggest improvements to increase logistic performance, in terms of quality and quantity.

• Full time position
• Very good interpersonal and communication skills with excellent customer service and “can do “ mentality
• Pro-active attitude
• Multi-lingual skills: English and another European language (Spanish, German, French or Italian)
• Experience with SAP is an advantage
• Accurate way of working
• Experience working within a multi-cultural environment

Aliancys is a leading global company active in the sales of Quality Resins for composite applications. Together with its customers, Aliancys is pushing the limits of both composite part manufacturing and performance. Taking an integral approach to new product development, Aliancys is using its full expertise in resin chemistry, material science, and component manufacturing for shaping new applications in composites. So let’s talk and increase our mutual business success, both today and tomorrow.

The company’s headquarters are based in Schaffhausen, Switzerland. The company has further in Europe an office in Zwolle, The Netherlands and 3 production locations; Schoonebeek, The Netherlands, Compiegne, France and Filago, Italy. Furthermore is the company active with a production and office location in Nanjing, China. More information can be found at www.aliancys.com. Aliancys is a joint venture of CVC Capital Partners and Royal DSM.

• Respect others & yourself
• Passion for our customers
• Hunt for opportunities that bring value
• Whatever-it-takes mentality
• Stand for teamwork and collaboration

• Motivating and challenging position in an international company.
• Competitive salary package based on your profile.

Please send your job application and resume to manuela.tobler@aliancys.com.

If you would like to have more information on this job opportunity, please contact us at the same email address to set up a call.
Visit : 29
Stellenangebot Details
Arbeitsort 8207 Schaffhausen
Fachbereiche Beratung, BildungChemie, PharmaDienstleistungenFreizeit, Kultur, Sport, ReisenPräzisions-, HochtechnologienTransport, VerkehrDienstleistungen
Organisationsbereiche Ausführung, ProduktionDienstleistungen, Service
Arbeitspensum 100%
Stellenantritt 08.01.2019
Aliancys AG

Tobler Manuela
Stettemerstrasse 28
8207 Schaffhausen


Tobler Manuela

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