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Customer Service Manager

Neuhausen am Rheinfall - SH - 8212

Customer Service Manager

We are currently looking for a customer-focused and efficiently working individual, who enjoys working in a multi-cultural environment as a

Customer Service Manager 100%

This position will be responsible for coordinating international Customer Service Departments to ensure excellent customer support.


- Provision of reports to Sales group or Customers
- Work with Applications group/Sales and Planning for expediting orders or process improvements
- Review Fabric Evaluation Plans and Report of Calls using the Customer Information System and activity Report Complaint and return procedures as well as follow-up
- Account reviews with Sales and inventory control functions
- Development and organization of Communication tools for all sites to interact as one unit
- Internal and external audit support as well as providing SOX reports according to audit requests
- Test and troubleshoot SAP as expert user
- Run Mass Change tool to update SAP
- Prepare Rebates at year end
- Prepare Credit Memos according to approval
- Escalation of situations with VP Sales & Marketing if needed Managerial responsibilities for the Customer Service Teams, including hire and training, performance and expense reviews
- Support and back up for Customer Service Representatives, including the preparation and distribution of quotes, entering and acknowledging of orders, creation of invoices

Knowledge & Experience
- Commercial education or a tertiary education degree with at least 5 years of professional experience in Customer Service or a directly related capacity
- Training and knowledge in customer service best practices
- Training in inventory control systems (SAP)
- Competence in MS Office based PC applications
- Knowledge in SAP-ERP
- Excellent language skills in English (as a company language) are essential
- Management experience and experience in a multi-national manufacturing environment are a plus

Personal Attributes
- Demonstrating administrational and organizational strengths
- Problem analysis and problem-solving skills with the ability to meet deadlines
- Team-working and social skills
- Openness to changes, adaptability
- Strong communication skills
- Ability to work under pressure
Visit : 16
Stellenangebot Details
Arbeitsort 8212 Neuhausen am Rheinfall
Fachbereiche DienstleistungenHandelDienstleistungen
Organisationsbereiche Ausführung, ProduktionDienstleistungen, Service
Funktionen Führungsfunktion
Arbeitspensum 100%
Stellenantritt 23.11.2018
Albany International Europe GmbH

Kimmelmann Sara
Victor-von-Bruns-Strasse 17
8212 Neuhausen am Rheinfall


Kimmelmann Sara

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