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Customer Service Manager (m/f)

Baden - AG - 5400

Customer Service Manager (m/f)

As one of the world’s leading players in the sector of power generation plants and components Ansaldo Energia is a full-cycle integrated operator with the capabilities to build turnkey power plants - using its own technology and its own independent design, production, construction, commissioning & service resources.

Strengthen our team in Switzerland (Baden) with your expertise & experience as our

Customer Service Manager (m/f)

Your main responsibility is to ensure customer satisfaction and profitability through contract execution excellence and sale of additional scope and services to our current and future gas turbine & combined cycle customers base

Your tasks

Lead and manage the execution of Service Contracts of all types, e.g. long term maintenance agreements, frame agreements & up-grade projects • Establish and maintain a relationship with the customers • Develop and align the project execution strategy, addressing customer, contract and Ansaldo considerations, together with other stakeholder • Lead the Service Team activities in planning and execution planned and un-planned maintenance activities at the customer plants • Develop, lead and close sale of additional scope and services to the customer, following the relevant Ansaldo guidelines for such activities • Present the allocated projects at regular review meeting towards the Ansaldo Management • Take an active part in improving & maintaining the process and tool landscape used in the activities.

Your profile

Degree in mechanical engineering and/or business studies with a good technical understanding • 5-10 years of experience from the industrial sector, preferably power industry, with a well proven track record • Minimum 1-3 years of experience in project management or international sales • Open minded team player, willing to learn and with strong endurance • Have strong interpersonal skills & being a good communicator • Critical thinking, problem solving & analytical skills • Strong commitment to delivery on-time/cost • Being flexible & willing to travel frequently, also on short notice • Excellent command of English, German & other languages are an advantage, further knowledge of Italian would be an asset.

Your benefit with us

Working with passionate people • Participating in environmental sustainability • Challenging work • Attractive and exciting products • Interaction with international colleagues • Flexible working conditions.

If you are interested in a future-oriented company take the chance and provide us with your complete application documents .
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Stellenangebot Details
Arbeitsort 5400 Baden
Fachbereiche Beratung, BildungDienstleistungenFreizeit, Kultur, Sport, ReisenMaschinen, Automatik, MechanikDienstleistungen
Organisationsbereiche Ausführung, ProduktionDienstleistungen, Service
Funktionen Führungsfunktion
Arbeitspensum 100%
Stellenantritt 16.11.2018
Ansaldo Energia Switzerland AG

Pfister Barbara
Römerstrasse 36
5400 Baden


Pfister Barbara

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